Privacy Policy

1. Introduction

NodeAscend Technologies ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when:

• Filling out contact forms or requesting quotes
• Subscribing to our newsletter
• Engaging our services
• Communicating with us via email, phone, or other channels

This information may include:

• Name and contact information (email, phone number, address)
• Company/organization name
• Project requirements and business information
• Payment and billing information

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on pages
• Referring website addresses
• Geographic location (country/city level)

3. How We Use Your Information

We use the collected information for:

• Service Delivery: To provide, maintain, and improve our services
• Communication: To respond to inquiries, send updates, and provide support
• Marketing: To send promotional materials (with your consent)
• Analytics: To understand how users interact with our website
• Legal Compliance: To comply with applicable laws and regulations
• Business Operations: To process payments and manage contracts

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality

You can manage your cookie preferences at any time using the Cookie Settings link in the footer, or through your browser settings. Disabling non-essential cookies will not affect our core services.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality. These cannot be disabled.
• Analytics Cookies: Used by Google Analytics 4 (GA4) to understand how visitors use the site. Loaded only after you grant analytics consent. Default retention: 14 months in Google's systems.
• Marketing Cookies: Used by Google Ads to measure campaign effectiveness. Loaded only after you grant marketing consent.

Bot Protection

Our contact forms use Cloudflare Turnstile to detect and prevent automated spam submissions. This processes browser metadata during form submission and does not set persistent tracking cookies. This processing is governed by Cloudflare's Privacy Policy.

5. Information Sharing and Third-Party Processors

We do not sell your personal information. The following third parties process data on our behalf or through use of our services:

• Google LLC — Analytics & Advertising: Google Analytics 4 (GA4) and Google Ads process usage data and IP address for website analytics and conversion measurement. Data is transferred to the United States under Google's Standard Contractual Clauses. Google Privacy Policy.
• Google LLC — Form Processing: Contact form submissions are stored in Google Sheets via Google Apps Script. Google acts as a data processor for this purpose. Data is retained for 12 months then deleted.
• Cloudflare Inc. — Bot Protection: Cloudflare Turnstile processes browser metadata during form submission to prevent spam. Data is session-only and not stored beyond the verification request. Cloudflare Privacy Policy.
• Mailgun — Email Notifications: Used to deliver email notifications of form submissions to our team. Mailgun does not store submission data beyond delivery. Mailgun Privacy Policy.
• Meta Platforms / WhatsApp: Our site includes a direct WhatsApp contact link (wa.me). If you initiate contact via WhatsApp, your message content and phone number are processed by Meta Platforms under their WhatsApp Privacy Policy. We do not initiate WhatsApp contact without your consent.

We may also share information when required by law, to protect our legal rights, or in connection with a merger or acquisition.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure data storage with access controls
• Regular security assessments and updates
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal data only for as long as necessary for the purposes described in this policy:

• Contact form submissions (Google Sheets): Retained for 12 months from the date of submission, then permanently deleted. Deletion can be requested at any time — see Section 8.
• Google Analytics data: Retained for 14 months in GA4 (Google's default). Governed by Google's data retention settings and policies.
• Cloudflare Turnstile: Session-only. No persistent data stored.
• Cookie consent preference (localStorage): Stored in your browser until you clear your browser data or reset preferences via the Cookie Settings link in the footer.

When data is no longer required, it is permanently deleted or anonymized.

8. Your Rights

Depending on your location, you have the following rights regarding your personal data. To exercise any of these rights, email info@nodeascend.com with the subject line "Data Rights Request — [Right Name]". We will respond within 30 days.

• Right of Access (GDPR Art. 15): Request a copy of all personal data we hold about you.
• Right to Rectification (GDPR Art. 16): Request correction of inaccurate or incomplete personal data.
• Right to Erasure / Right to be Forgotten (GDPR Art. 17): Request permanent deletion of your personal data. For form submission data stored in Google Sheets, we will delete your record immediately on written request.
• Right to Restriction of Processing (GDPR Art. 18): Request that we temporarily stop processing your data while a dispute is resolved.
• Right to Data Portability (GDPR Art. 20): Request your personal data in a structured, machine-readable format for transfer to another controller.
• Right to Object (GDPR Art. 21): Object to processing of your data for direct marketing or analytics purposes. You can also withdraw analytics consent at any time via the Cookie Settings link in the footer.

If you believe your rights have not been respected, you may lodge a complaint with your local data protection authority.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any website you visit.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically for any changes.

13. Contact Us

If you have questions about this Privacy Policy, our data practices, or wish to exercise your rights, please contact us:

• Email: info [at] nodeascend [dot] com
• Phone: +91 9582818240
• Address: Y 10 3 FF, Sector 76, Faridabad, Haryana – 121006, India

For formal data rights requests, use subject line: "Data Rights Request — [Right Name]"

14. Grievance Officer

In accordance with Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer are:

• Name: NodeAscend Technologies
• Email: info [at] nodeascend [dot] com
• Response Time: Within 48 hours